Shipping policy

XNoctera Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include a direct tracking link.

Shipping Rates & Delivery Estimates

We offer tracked shipping across Europe and worldwide.

  • Estimated Delivery Time: 5 to 12 business days depending on your location and local customs processing speed.

  • Shipping Cost:  Free Global Shipping on all orders over $50

Note on tracking: Once your package is dispatched, please allow 1–3 business days for the tracking status to update on the carrier's platform. You can monitor your shipment anytime via the "Track Your Order" page in our main menu.

Import Duties, Customs, and VAT

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Lost or Delayed Packages

If your package is significantly delayed or if the tracking status shows "delivered" but you haven't received it, please contact our support team at support@xnoctera.com. We will launch an investigation with the courier service to locate your gear or arrange a solution.