Frequently Asked Questions
How long does shipping take?
How long does shipping take?
We ship worldwide with tracking on every order. Orders go out within 24 hours, and delivery typically takes 7–10 business days depending on your location. You'll get a tracking number by email as soon as it ships.
How can I track my order?
How can I track my order?
Once your order ships, we'll email you a tracking number and a link to follow it. You can also check anytime on our Track Your Order page — just allow 1–3 days after shipping for the tracking info to update.
Will I have to pay customs or import duties?
Will I have to pay customs or import duties?
For most orders — especially within the EU — VAT and taxes are already included at checkout, so there shouldn't be any surprise fees when it arrives.
What is your return policy?
What is your return policy?
We stand behind our gear. If it arrives damaged or just isn't right for you, we offer a 30-day money-back guarantee — the item just needs to be unused and in its original packaging.
How do I get in touch with support?
How do I get in touch with support?
The fastest way is the chat bubble in the corner of this page — our assistant can answer most questions instantly, any time of day. For anything more specific to your order, reach out through our Contact page and we'll get back to you as soon as we can.
Still Have Questions?
Chat with us instantly — our assistant can answer most questions right away.